Talented people, procedures, state of the art IT system and a company culture with an emphases to help others; these are the reasons why Enspyre can keep on improving and providing better, more suitable services for our customers. We have the confidence to be your best and most powerful helper.
Talented people
We insist to hire the right persons; abilities are just as important as attitudes.
We focus on education and training; we provide solid pre-job and execution training.
| Qualification | Enspyre training | Phone skill training | Project training |
|
|
|
|
Procedures
- Internal procedures lower costs.
- Training and SOP to ensure service quality
- Customer service/administrative procedures to ensure we can start a new service package as fast as possible.
- Service reviews and customer feedback to keep our services improving.
Systems
- Professional phone/computer systems, contact center classed equipments.
- Prioritized safety and backup support. SSL data security password protection, UPS and backup mainframe.
- Customers’ usage taken into consideration when developing systems.
- Professional experiences in customization, combined with customers’ demands to customize service systems.
Company Core Values
- Helping others
- Happiness
- Profitability
- Equality
- Optimism
- Belief
Is it safe? How to trust Enspyre?
All of Enspyre’s staff is required to sign a confidentiality agreement when taking the job in order to ensure the safety and secrecy of our customers’ information. The passwords for our internal service system are changed regularly, and we also have backup support and security equipment. For our external contact we use SSL internet security certification to protect the safety of our customers’data.
