Customer Relationship Management Increases Satisfaction 顧客關係管理，讓您的顧客更滿意、更方便！ 「客戶關係管理（Customer Relationship Management）」是繼網際網路風潮後，再一次成為全世界企業主所共同關切的熱門話題；特別是在景氣走向低迷，企業競爭力與獲利能力受到極大挑戰，「客戶關係」這個企業講求生存最基本的管理問題，遂成為最重要的挑戰。 有一個值得深思的問題是：「什麼才是最好的客戶關係管理？」...
Taipei City Secretary Association - Being a Secretary is not Easy (1) 台北市專業秘書暨行政人員協會是台灣最早成立的專業秘書協會，至今已成立30年，早期為外商公司的秘書聯誼會，但中期之後，因秘書職務的普及，以及秘書們的自我成長與肯定，因此將宗旨提升為－協助秘書們擁有更多專業與自信的社會團體。秘書工作，是服務業中最精緻的表現。...
In the management and planning of human resources, it is necessary to properly match the recruiting and staff training to achieve the best results. 很多人偏愛大企業，是因為制度及福利通常較佳，相較之下，中小企業就沒這樣的優勢，因為公司的結構問題，小公司較沒有一個完整的教育訓練，但在知識經濟的時代，越來越多員工會希望公司也有較完整的訓練，更會以未來事業的發展去考量他們所選擇的公司。...
While companies are constantly pursuing self-renewal and better products and services, have you also noticed the invisible influence of services? One of my favorite examples is the hosting and cloud computing company Rackspace, where an employee was using the phone to...
Like starting a business wasn't hard enough, getting your first office started costs a fortune. But it helps to take advice from someone who has set up an office before. Every new business owner inevitably marvels at how many things it takes to keep an office going:...
More and more people are paying attention to the low-cost and profit-making nature of online businesses to join the ranks of online entrepreneurs. General salary level have been low recently, the number of unemployed people has increased, and online shopping malls...
B2B is a business-to-business model. It refers to a company that sells its goods or services to another company. It covers everything from factory machinery and equipment to office stationery. B2C on the other hand is the so-called business-to-consumer model, usually...
Customer Relationship Management systems (CRM) is a necessary tool for any company with more than a handful of customers. When customers step into the breakfast shop at the entrance, the owner always remembers the regulars and their preferences. Greeted with a smile,...
Can you imagine making one hundred calls a day and repeating a lot of the same conversations? What kind of traits do you need to do such a job, and what are the challenges? The difficulties of cold calling often scares people away Working in business development or...
While consumer companies most often have to advertise to anonymous personas of their ideal buyers, most B2B companies can figure out a way to make a list of companies who are very likely need your products. Some companies like for example Ericsson or NOKIA, might just...
