+886-2-6606-6900

Education and Training – the cornerstone of success

10/10/2009

One of the biggest headaches for all bosses is a high employee turnover rate.

  • Hiring a new employee is always a headache because you don’t know if the new employee is right for your company and the job.
  • The quality of the company’s products and services is likely to be affected by newcomers with less experience.
  • The performance of new recruits will affect the productivity of a work team.
  • It takes a lot of money to train a new person: whether it is a formal training course with a lecturer or on the job training, it requires resources and costs.
  • Some bosses just take excessive employee turnover for granted and want to minimize training costs. They don’t want to invest in a staff member who they assume will soon leave.

 

Ironically, all the research results tell us that lack of education and training is one of the reasons leading to the rapid departure of employees. The desire and motivation to keep learning is usually the qualities of a good employee.

Education and training can bring unexpected results. In the book “The Starbucks The Legend of the Coffee Kingdom” (Pour Heart Into It), the founder of Starbucks, Howard Schultz, pointed out that his company spent more on education and training than on marketing. Considering the success of Starbucks, they must have done something right.

But how do you train your staff? Education and training is not a simple matter. An effective employee education and training program, and the value it generates for the company can only be achieved with careful planning.

Each student must believe that there is a direct link between learning new skills and a successful career. If you choose on-the-job training, make sure the newcomer and the supervisor who teaches him know the delivery process, otherwise the education and training will be easily wasted.

In most cases, a company can’t achieve its long-term business plan without an effort to improve their talent. Just like any other assets of a company, the training budget should be closely related to the company’s strengths.

According to an industry report on Social Training and Development in the US, 18.3% of the company’s education and training leaders have implemented new technologies. These technologies include acquiring new knowledge through computer learning, online interaction, and online universities. According to the survey, classroom learning led by teachers was reduced by 15% last year.

Whether as an education training participant or training provider, feedback on training experience is usually achieved through an open learning environment and close corporate goals.

New scholars often make mistakes. Sitting in a classroom or taking a course does not work very well, ensuring that everyone in the organization realizes that “at the end of the course, learning is about to begin.”

相關文章

Driving power = winning power

Driving power = winning power 點子是要多少有多少,但只有把點子付諸實現的人才是無價之寶。懷抱沒有什麼事辦不到的決心和企圖,只有行動才會帶來希望。 許多企業的資源,常在無形中消逝怠盡,一整天下來,看似處理了很多事情,實際上卻沒有具體的成效而言。真正成功的經理人,很清楚自己要什麼,懂得去爭取所謂的必要需求,也懂得適時放手,對於沒必要計較的小事便不需過於計較。 一位成功的經理人,一定要懂的把握以下三原則: 目標管理:...

SME Customer Service Center

SME Customer Service Center 客服中心的重要性,隨著服務品質的要求與提升而日趨重要。不僅僅是回答客戶的問題,更要留住顧客的心!不僅講求服務品質,更講求效率和融洽的顧客關係;不但要快速回應,還要有效解決!根據調查顯示,企業多花一些心力投注於電話客服中心,除了能留住原有之客戶之外,還能開發新客源! 客服中心成立,蔚為近幾年新興趨勢。不管您的公司是哪種產業,接電話的總機或是客服中心的每一位服務人員,這些第一線應答人員,都代表著公司的形象。...